At iKABiN™, we are committed to providing a secure and user-friendly booking experience from start to finish. Whether you’re reserving a space for a quick meeting or a longer work session, our goal is to ensure every transaction is handled with clarity and confidence.

1. Return Eligibility
If for any reason you are not completely satisfied with your iKABiN™ purchase, you may request a return within 15 days of the purchase date. To be eligible for a return:
– The product must be in its original condition.
– The product must be returned in the original packaging with all included accessories, manuals, and documentation.
Returns that do not meet these conditions may be refused or subject to additional fees.

2. Restocking Fee
All approved returns are subject to a 30% restocking fee. This fee covers the costs associated with product inspection, handling, and refurbishment to maintain our high-quality standards.The restocking fee will be deducted from the final refund amount.

3. Refund Process
Once we receive your returned product and verify that it meets all return conditions:
– Your refund will be processed to the original method of payment.
– Shipping and delivery charges are non-refundable unless the return is due to an error on our part.

4. Non-Returnable Items
Certain items may not be eligible for return, including:
– Customized or special-order kabins
– Products showing signs of misuse, damage, or unauthorized modifications.

5. Return Shipping
Customers are responsible for the cost of shipping returned products back to iKABiN™, unless the return is a result of a product defect or shipping error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Warranty Support
All iKABiN™ products are covered by a 1-year limited warranty against defects in materials and workmanship. If you believe your kabins has a
manufacturing defect, please contact us to begin a warranty claim.

7. Damage or Misuse
Refunds will not be issued if the guest is found to have violated our Terms of Use, including misuse of the cabin, damage to property, or breaches of safety protocols.

8. Payment Disputes
All refund requests must be submitted via sales@ikabin.com within 7 days of the original check-in date. Any credit card disputes initiated without first contacting iKabin™ may result in suspension from future bookings.

9. Contact Information
For any refund, return, or reservation inquiries, please contact our customer service team:
iKABiN™
Email: sales@ikabin.com
Phone: +971 509923032
Website: www.ikabin.com